Last Updated: May 19, 2026 Effective Date: January 1, 2025
Welcome to Mom IPTV — the #1 IPTV service provider trusted by thousands of subscribers across the USA, Europe, and the Middle East. We offer access to 18,000+ live TV channels and 121,000+ Movies & TV Series from 98+ countries, delivered in HD and Full HD quality through our high-performance 10Gbps private servers.
At Mom IPTV, your privacy is not an afterthought — it is a core principle. This Privacy Policy explains exactly what personal data we collect when you subscribe to or use our IPTV service, how we use it, how we protect it, and what rights you have over it.
By visiting momiptv.com or activating a Mom IPTV subscription, you acknowledge and agree to the practices described in this Privacy Policy.
Who We Are
Mom IPTV is an IPTV subscription service and reseller operating under the name MOM IPTV.
Business Address: 4788 Pinewood Avenue, Stephenson, MI 49887, USA
Contact Email: [email protected]
Website: https://momiptv.com
Information We Collect
To deliver and support our IPTV service — including live TV streaming, VOD content, EPG (Electronic Program Guide), and 24/7 customer support — we collect the following categories of data:
Personal Identification Information
- Full name
- Email address
- Billing address
- Phone number (if provided during support contact)
This information is collected during the subscription sign-up or checkout process and is necessary to create and maintain your Mom IPTV account.
Payment & Billing Information
- Payment method type (credit/debit card, PayPal, cryptocurrency, etc.)
- Transaction IDs and billing history
- Subscription plan details (e.g., Basic Monthly at $14, Annual at $64)
Note: Mom IPTV does not store raw credit card numbers. All payment transactions are processed through PCI-DSS-compliant third-party payment processors.
Device & Technical Information
- Device type and model (Smart TV, Firestick, Android Box, smartphone, PC, etc.)
- Operating system and app version
- IP address
- MAC address (where applicable for IPTV activation)
- Internet connection speed and streaming quality preferences
- IPTV player used (e.g., IPTV Smarters, TiviMate, VLC, etc.)
Usage & Streaming Data
- Channels and VOD content accessed
- Viewing duration and session timestamps
- Buffering or playback error logs (used for quality improvement)
- EPG interaction data
Communications Data
- Messages sent to our support team via email or live chat
- Tickets submitted through our support system
- Feedback or review content you voluntarily provide
Cookies & Tracking Technologies
- Session cookies (required for site functionality)
- Preference cookies (to remember your language/region settings)
- Analytics cookies (to measure website traffic and page performance)
How We Collect Your Information
Mom IPTV gathers data through the following methods:
- Subscription & Account Registration: When you choose a plan and complete checkout on momiptv.com.
- IPTV Activation: When your M3U playlist URL or Xtream Codes credentials are issued to your device.
- Website Cookies & Analytics: Through browser cookies and tools like Google Analytics when you browse momiptv.com.
- Customer Support Interactions: When you contact us at [email protected] or through our support portal.
- Payment Processors: Billing details passed via secure third-party payment gateways.
- Automated Technical Logs: Server logs generated when your device connects to our streaming infrastructure.
How We Use Your Information
The data we collect is used strictly for the following purposes:
Service Delivery
To activate, maintain, and deliver your IPTV subscription — including live channels, VOD library access, EPG data, and automatic content updates.
Account Management
To manage your subscription plan, process renewals, handle billing, and send credentials (M3U URL or Xtream login) to your registered email address.
Customer Support
To respond to technical issues, billing queries, setup questions, and any support tickets you submit. Mom IPTV provides 24/7 support, and your data helps us resolve issues efficiently.
Service Improvement
Streaming logs and device data are analyzed to improve server performance, reduce buffering, and expand channel availability across our 98+ country content library.
Security & Fraud Prevention
To detect unauthorized access, credential sharing abuse, and fraudulent subscription use.
Legal Compliance
To fulfill obligations under applicable laws, including responding to valid legal requests from authorities.
Marketing Communications (Opt-In Only)
If you have opted in, we may send you emails about new plans, promotions, feature updates, or content additions. You may opt out at any time by clicking “Unsubscribe” in any email or by contacting [email protected].
Data Retention
We retain your personal data only for as long as necessary:
| Data Type | Retention Period |
|---|---|
| Account & subscription data | Duration of subscription + 2 years |
| Billing & transaction records | 7 years (legal/tax compliance) |
| Support communication logs | 2 years from last contact |
| Streaming & usage logs | 90 days (rolling) |
| Website cookies | Session cookies expire on browser close; analytics cookies up to 12 months |
After the applicable retention period, your data is securely deleted or anonymized.
Data Protection Measures
Mom IPTV implements industry-standard security measures to protect your personal information:
- SSL/TLS Encryption — All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher.
- Encrypted Data Storage — Sensitive account data is stored in encrypted databases on our private server infrastructure.
- Access Controls — Only authorized Mom IPTV personnel with a legitimate business need may access user data.
- Regular Security Audits — We conduct periodic reviews of our data handling systems and security protocols.
- Secure Payment Processing — Payment data is handled exclusively through PCI-DSS compliant processors; Mom IPTV never stores raw card details.
- 10Gbps Private Servers — Our streaming infrastructure is isolated on dedicated private servers, minimizing exposure to external threats.
While we take every reasonable precaution, no internet-based service can guarantee 100% security. We encourage users to protect their account credentials and never share their M3U URL or Xtream login details.
Third-Party Sharing & Disclosure
Mom IPTV does not sell your personal data. We may share it only in the following limited circumstances:
Payment Processors
Your billing details are shared with trusted, PCI-DSS-compliant payment gateways (e.g., Stripe, PayPal, or similar) solely to process subscription transactions.
Analytics Providers
Anonymized or aggregated website usage data may be processed by analytics tools (e.g., Google Analytics) to help us understand site traffic and improve user experience.
Customer Support Platforms
If you submit a support ticket, your message and account data may be stored in a third-party helpdesk system (e.g., a ticketing platform). These partners are bound by confidentiality agreements.
Legal Requirements
We may disclose your data if required to do so by law, court order, or governmental/regulatory authority — for example, in response to a valid subpoena or DMCA-related investigation.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to the same privacy commitments.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
For All Users
- Right to Access — Request a copy of the personal data we hold about you.
- Right to Correction — Ask us to correct inaccurate or incomplete information.
- Right to Deletion — Request deletion of your account and associated personal data (subject to legal retention requirements).
- Right to Opt Out — Unsubscribe from marketing emails at any time.
- Right to Data Portability — Request your data in a portable format (e.g., CSV).
For European Union / EEA Users (GDPR)
You have additional rights under the General Data Protection Regulation (GDPR), including the right to object to certain processing, the right to restrict processing, and the right to lodge a complaint with your national Data Protection Authority (DPA).
Our legal basis for processing your data is: contractual necessity (to deliver the IPTV service), legitimate interest (service improvement and fraud prevention), and consent (marketing communications).
For California Residents (CCPA/CPRA)
Under the California Consumer Privacy Act, California residents have the right to:
- Know what personal information is collected and how it is used.
- Request deletion of their personal information.
- Opt out of the sale of their personal information.
Mom IPTV does not sell personal information.
To exercise any of these rights, contact us at [email protected] with the subject line “Privacy Rights Request.” We will respond within 30 days.
Cookies & Tracking Policy
When you visit momiptv.com, we use cookies and similar tracking technologies to improve your browsing experience.
Types of cookies we use:
- Strictly Necessary Cookies — Required for the website to function (e.g., login sessions, cart/checkout). Cannot be disabled.
- Preference Cookies — Remember your settings (e.g., language, country/region like USA, Europe, Middle East).
- Analytics Cookies — Collect anonymized data on how visitors use our site (pages visited, time spent). Used to improve site performance.
- Marketing Cookies — Used to deliver relevant promotions. Only applied with your consent.
Your cookie choices: You can manage or disable non-essential cookies via your browser settings or through our cookie consent banner. Disabling cookies may affect some website functionality.
Children’s Privacy
Mom IPTV is intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal data, please contact us immediately at [email protected] and we will delete the information promptly.
International Data Transfers
Mom IPTV serves customers across the USA, Europe, and the Middle East. Your data may be processed and stored on servers located in the United States. If you are accessing our service from outside the US, please be aware that your data will be transferred to and processed in the US, where data protection laws may differ from those in your country.
Where required (e.g., for EU users under GDPR), we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) to protect transferred data.
Third-Party Links
Our website may contain links to third-party platforms (e.g., setup guides for Firestick, Android, Smart TV). Mom IPTV is not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, or applicable laws. When we make material changes, we will:
- Update the “Last Updated” date at the top of this page.
- Notify active subscribers via email at the address registered with their account.
- Display a notice on momiptv.com.
Your continued use of Mom IPTV after changes are published constitutes your acceptance of the updated policy. We recommend reviewing this page periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how Mom IPTV handles your data, please reach out to us:
Mom IPTV — Privacy & Data Team 📧 Email: [email protected] 📍 Address: 4788 Pinewood Avenue, Stephenson, MI 49887, USA 🌐 Website: https://momiptv.com/contact-support/
We are committed to responding to all privacy-related inquiries within 3–5 business days.
Frequently Asked Questions (FAQ)
What personal information does Mom IPTV collect?
Mom IPTV collects your name, email address, billing information, device type, and IP address — necessary to activate and maintain your IPTV subscription.
Does Mom IPTV sell my personal data to third parties?
No. Mom IPTV never sells your personal data. We share limited information only with payment processors and analytics tools under strict data protection agreements.
How do I cancel my subscription and delete my account?
Email [email protected] with a deletion request. We will process your request within 5 business days, subject to mandatory legal retention periods.
Is my payment information safe with Mom IPTV?
Yes. All transactions are processed through PCI-DSS compliant payment gateways. Mom IPTV never stores raw credit card numbers on its servers.
Does Mom IPTV comply with GDPR for European users?
Yes. Mom IPTV processes EU user data in accordance with GDPR requirements, including lawful bases for processing, data subject rights, and appropriate transfer safeguards.
How will I be notified if the Privacy Policy changes?
We will notify active subscribers via the email on their account and post an update notice on momiptv.com whenever significant changes are made.
What streaming data does Mom IPTV collect?
We may log channel access, viewing session duration, and device connection data for the purposes of service optimization, troubleshooting, and anti-abuse measures. This data is retained for 90 days.
Can I opt out of marketing emails from Mom IPTV?
Yes. Every marketing email includes an unsubscribe link. You may also email [email protected] at any time to be removed from all promotional communications.
This Privacy Policy applies to all Mom IPTV subscribers and website visitors accessing services at momiptv.com.